Marketing technology studio

Refund and Cancellation Policy

At Larrea Studios, we are committed to providing high-quality digital services and maintaining transparent, fair relationships with our clients. This Refund and Cancellation Policy explains the circumstances under which cancellations and refunds may be requested for services provided via larrea.co.uk.

1. Service-Based Nature

   Our services primarily include marketing technology, digital analytics, and web development. These services are digital, non-tangible, and often tailored to individual client requirements. As a result, refunds and cancellations are assessed on a case-by-case basis and are subject to the conditions set out below.

2. Cancellation Policy

   Before Project Commencement

   Clients may request cancellation in writing before any work has commenced. In such cases, any upfront payments will be refunded, minus any reasonable administrative, onboarding, or consultation costs already incurred (if applicable).

   After Project Commencement

   If a cancellation request is made after work has begun:

   1. Refunds will be calculated on a pro-rata basis, reflecting the work completed up to the date of cancellation.
   2. No refunds will be issued for completed milestones, deliverables, or work already approved or provided to the client.

   Ongoing / Retainer-Based Services

   For recurring services (such as monthly marketing retainers or maintenance packages), cancellations must be submitted in writing at least 30 days before the next billing date. Failure to do so may result in charges for the upcoming billing period.

3. Refund Policy

   Non-Refundable Circumstances

   Refunds will not be issued in the following situations:

   1. A change of mind after work has commenced
   2. Delays or issues caused by the client’s failure to provide materials, approvals, or feedback in a timely manner
   3. Work that has already been completed, delivered, or approved
   4. Performance outcomes influenced by factors beyond our control (e.g. third-party platform changes, hosting issues, advertising platform policies)

   Partial Refunds

   In limited circumstances where agreed deliverables have not been met due solely to our inability to complete the work, a partial refund may be offered at our discretion.

   Third-Party Costs

   Any costs incurred on the client’s behalf for third-party services (including but not limited to advertising spend, software licences, plugins, hosting, or domain registrations) are non-refundable.

4. Refund Processing

   Where a refund is approved, it will be processed within 30 business days using the original payment method, unless otherwise agreed.

5. Dispute Resolution

   If you are dissatisfied with any aspect of our services, please contact us at hello@larrea.co.ukbefore requesting a cancellation or initiating a chargeback or dispute. We aim to address concerns promptly and fairly.

6. Policy Updates

   Larrea Studios reserves the right to amend this Refund and Cancellation Policy at any time. Updates will be published on this page with a revised effective date.

7. Contact Information

   For any queries or to discuss a project, please contact us at:

   Larrea Studios

   Email: hello@larrea.co.uk
   Phone: +44 789 585 6129
   Website: www.larrea.co.uk

8. Summary of Refund & Cancellation Terms

   We aim to ensure client satisfaction wherever possible. Refunds may be considered if requested within 30 days of service delivery, subject to review and approval. Certain fees and services may be non-refundable as outlined in your service agreement or project proposal.